Refund and Returns Policy

We stand behind every placement. If a publisher removes your content or link, we guarantee a replacement or a full refund — for up to 6 months.

Last updated: May 2026

6-Month Replacement Guarantee

If your link or content is removed within 6 months of publication, we will find a replacement placement at no additional cost. If no replacement is found, you receive a full refund.

1. Our Replacement & Refund Guarantee

Rankcastle guarantees the integrity of every placement purchased through our platform. In the event that a publisher removes the content or deactivates a link after publication, we will take the following steps on your behalf:

• Step 1 — Replacement Attempt: We will actively search for a comparable replacement placement on a similar or equivalent platform. The replacement will match the original in terms of platform type, niche relevance, and domain metrics to the best of our ability.
• Step 2 — Full Refund: If we are unable to secure a suitable replacement within a reasonable timeframe (typically 30 days from the removal report), we will issue a full refund for the affected order.

This guarantee applies to all placements removed within 6 months from the date the order was marked as completed.

2. Eligibility Requirements

To be eligible for the replacement or refund guarantee, the following conditions must be met:

Within the 6-month window

The removal must be reported within 6 months from the order completion date.

Order fully paid

The order must have been fully paid at the time of placement.

Content URL verified

A valid live content URL was provided and verified after order completion.

Removal not caused by advertiser

The removal was not triggered by a violation of the publisher’s policies caused by the advertiser’s submitted content.

Original content compliant

The content or links submitted by the advertiser complied with our platform’s content guidelines.

Reported through platform

The issue is reported via a support request through the Rankcastle platform.

3. Exclusions

The following situations are not covered by this guarantee:

• Removals that occur after the 6-month guarantee window has expired.
• Orders where content was never published (these are handled under our standard order dispute process).
• Removals caused by the advertiser’s own content violating the publisher’s editorial or legal policies.
• Requests to change the target URL, anchor text, or content after the placement is live (outside the scope of this policy).
• Placements on platforms that have since become unavailable or closed — a refund will be issued in these cases instead of a replacement.
• Social media placements (Instagram, TikTok, YouTube, etc.) where content lifespan is inherently variable.

4. How to Submit a Claim

If you notice that your content or link has been removed, follow these steps:

1. Log in to Rankcastle and navigate to the affected order in your Orders section.
2. Report the issue by clicking on the order and submitting a support note describing the removal, including the date you noticed it and any evidence (e.g., screenshots, cached page links).
3. Our team will investigate within 3–5 business days and confirm whether the removal qualifies under this guarantee.
4. Replacement or refund will be arranged within 30 days of confirmed eligibility.

5. Refund Processing Times

6. Contact Us

If you have any questions about this policy or want to submit a refund / replacement claim, please reach out to our support team:

• Email: [email protected]
• Platform: Submit a support note directly on your order page within Rankcastle.